FAQ

What does Viltaro sell?

We offer products for fitness recovery, everyday relaxation, and active routines. Please read each product page for its features and instructions for use.

Are your products medical treatments?

No medical treatment is promised by this website. Our product descriptions are for general shopping information. If you have an injury or health concern, seek advice from a qualified professional before using a product.

Do I need an account to order?

You can place an order as a guest if guest checkout is available. An account may make it easier to review your order history.

What payment methods do you accept?

The payment methods currently available to you are displayed at checkout.

How long does order processing take?

Orders are normally processed within 2–3 business days, excluding weekends and public holidays.

How long does delivery take?

After dispatch, local warehouse orders are estimated to take 3–5 business days, while origin warehouse orders are estimated to take 10–15 business days. These estimates do not include order processing time.

How do I track my order?

We will email you tracking details after dispatch. Tracking updates may take 24–48 hours to appear on the carrier’s website.

Can I change or cancel my order?

Contact service@dolveto.com as soon as possible with your order number. We can confirm whether a change or cancellation is possible after checking the order’s status. We do not charge a cancellation fee.

What if my item arrives damaged or incorrect?

Contact us as soon as possible, preferably within 7 days of delivery, with your order number and photographs. We will review the issue and explain the next steps.

How do I request a return?

Email us within 30 days of delivery. Include your order number and reason for return. Please wait for return instructions before sending the item back.

When will I receive my refund?

Approved refunds are processed to the original payment method within 3 business days. Your bank or payment provider may take another 3–8 business days to post the credit.