Order Processing
Orders are normally processed within 2–3 business days, Monday through Friday, excluding public holidays. We do not normally dispatch orders on weekends. Processing may take longer during holidays or busy promotional periods.
If you have not received shipping confirmation within 5 business days of payment, please contact service@dolveto.com.
Estimated Delivery Times
Estimated transit times depend on the destination, product availability, and fulfillment location:
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Local warehouse orders: Approximately 3–5 business days after dispatch.
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Origin warehouse orders: Approximately 10–15 business days after dispatch.
These estimates are in addition to the 2–3 business days needed to process an order. Customs clearance, weather, holidays, and carrier disruptions may cause delays.
Shipping Confirmation and Tracking
We will email shipping confirmation and tracking details after your order is dispatched. Tracking updates may take 24–48 hours to appear on the carrier’s website.
If tracking stops updating or you need help with a delivery, contact us with your order number.
Shipping Costs
Applicable shipping charges are shown at checkout before you complete your purchase.
Customs, Taxes, and Duties
International orders may be subject to import taxes, duties, or customs fees determined by the destination country. Unless expressly stated at checkout or otherwise required by applicable law, these charges are the recipient’s responsibility.
Customs authorities may request additional documents or time to clear a shipment. If your package is held or returned, contact us so we can review the available options.
Changes and Cancellations
If you need to change or cancel an order, email service@dolveto.com as soon as possible with your order number. We will check its status and confirm whether the request can be completed. Orders that have already been packed or shipped may no longer be eligible for cancellation.
We do not charge a cancellation fee. If a paid order is successfully canceled, we will process a full refund to the original payment method within 3 business days of confirming the cancellation. Your bank or payment provider may take an additional 3–8 business days to post the credit.
Contact Information
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Operated by: Chongqing Hanlinmo Pharmacy Co., Ltd.
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Business License Entity: Chongqing Hanlinmo Pharmacy Co., Ltd.
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Registered Address: Unit 1-35, Building 37, Lüdihaiyu Lanyu, No. 70 Annex, No. 208, Section 2, Binjiang Avenue, Fuling District, Chongqing, China
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Email: service@dolveto.com
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Phone: +1 3022036562